Refund policy
Refunds and replacements
Please note if you ever receive a damaged shipment from us, we are only able to issue a refund for the plants themselves and not for the price of shipping.
To start a return, you can contact us at abotanicalblessing@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Only one replacement order will be issued. For refunds, please allow 3-5 business days to process.
If you have any issues, please bear with us as we are small business, it may take 1-2 days during the week to get back to you and fix any problems. We appreciate all of our customers.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at abotanicalblessing@gmail.com.
You can always contact us for any return question at abotanicalblessing@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
• All address changes for processed orders must be submitted within 24 hours.
• During cold months, you will have to purchase a heat pack when prompted. Orders that do not have heat packs added and get cold damage will not be issued a replacement or refund.
• Courier delays and lost in transit issues are not covered within our guarantee policy. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.